Helping Poorly PCs

Macrium speak to Nigel Poore who runs Poorly PC, a Suffolk based PC support company who provide help to small businesses across the country.

Imaging tool of choice

Nigel has been using Macrium Reflect for around 8 years now as a home user, and within a business environment, Macrium Reflect has been his imaging tool of choice for four years now.

Snapshot

poorly-pc-logoNigel has found Macrium Reflect particularly helpful when a lot of his clients were coming to him for help on managing the Windows 10 upgrade. Nigel was fully expecting things to go wrong and bought a Macrium Technician’s License, which allowed him to take a snapshot just in case he needed to restore to a previous version and start again.

“It was great having Macrium as a comfort blanket and I could be sure that, should I need to, I could get back any data that has been lost. I can dig around to my heart’s content without worrying!”

What makes Macrium such a great tool?

 “Hands down, it has to be the reliability of the software. I can be confident that it will always work and I can get the image back. It is incredibly easy to use and great to see Macrium’s focus on creating such a fantastic backup tool. I’ve always found the support guys to be very helpful, quick and accurate when answering my queries”.


Download a 30-day Trial of Macrium Reflect for Home or Business use.

Overwhelming survey response!

macrium-discFrom everyone at Macrium we want to say a massive thank you to over 7,000 of you who took time to fill out our research survey! We are truly overwhelmed with the response rate and look forward to sifting through the results to create a fascinating research report that we can benchmark over time to determine changes in the backup and disk recovery market.

Using a random number generator, we have picked out our 10 lucky winners of a free Macrium Reflect Home edition – keep an eye on your emails to see if you hit the jackpot!

Just a little sneak preview, we found it fascinating that over 20% of those surveyed do not currently have an up-to-date backup plan in place and 21% have sadly lost data over the last year.

Merry Christmas from everyone at Macrium!

New Feature: Automatic System Restore

Note: These steps require Macrium Reflect v6.3 or later. To upgrade to the latest release take the ‘Other Tasks’ > ‘Check for updates’ menu option.

This post describes the steps involved to setup a ‘one-click’ system restore. Using Macrium Reflect you can automatically and easily return a Windows PC to a previously imaged system recovery point.

  • System restore is completed without any user interaction during the restore process.
  • Using Rapid Delta Restore (RDR) recovery is fast!
  • BitLocker encrypted drives can be restored without requiring re-encryption after restore.
  • The restore can be password protected to prevent accidental or unauthorised recovery.

Add the Macrium recovery boot menu

The first step is to add the Macrium boot menu. Take ‘Other Tasks’ > ‘Add Recovery Boot Menu’ in Macrium reflect and follow the instructions here: Adding a boot menu option for system Image recovery.

Adding a boot menu is optional but will enable simple one-click restore when the PC starts.
Without a boot menu you can still automatically restore by booting into optical rescue media or an external USB drive.


Create an image of drive C:

Start Macrium Reflect, select ‘Image this partition only…’ for drive C.

Choose a location that will be accessible when the recovery media boots, this could be a spare partition on an internal drive or an external USB disk or flash drive.
In this example we’ll choose drive ‘F:\’, an internal partition.


Prepare the auto restore XML file

Once the image completes we can prepare the xml file to automatically restore the image. To do this we need to step through the restore wizard but we aren’t going to start the restore.

Start Macrium Reflect, click the ‘Restore’ tab, select the image created above and click the ‘Restore Image’ link.

In the Wizard that opens, click through to the final wizard page and press the Ctrl+Shift+S keys together.

In the save dialog that opens, save the file ‘macrium_restore.xml’ to the root of any local drive that is accessible when Windows PE starts,

In this example we’re saving to the root of the same drive that contains the image file, drive ‘F:\’.

Note: Do not save to drive C: as this drive be overwritten during the restore process.


Password protect the restore

The auto restore can be password protected for security. Instead of Ctrl+Shift+S press Ctrl+Shift+P and a Password dialog is displayed:

After entering a password you’ll be prompted with the ‘Save As’ dialog as shown above.

This password must be entered to start the restore process.

Finally, Open Windows Explorer, navigate to ‘macrium_restore.xml‘ and make the file read-only, This ensures that the restore can be repeated. If the file is not read-only it will be deleted as soon as the restore starts.Right click on ‘Macrium_Restore.xml’, select ‘Properties’, click ‘Read-only’ and click ‘OK’:

That’s it! Now whenever you take the Macrium System Recovery boot menu option your system will be automatically restored using the image created above.

New CMC helps reduce risks associated with data loss and downtime

cmc_agentIT Works in Scotland have been using Macrium for a number of years to ensure their clients’ desktops and servers are protected should disaster strike. They were one of the first of Macrium’s resellers to trial the new central management console and Martin Paul from IT Works has some great feedback on this fantastic new tool from Macrium Software.

“The software allows IT Works to focus more effectively, thereby effectively reducing the risk associated with data loss and downtime. This gives peace of mind for the client in knowing that their systems/data is available to them when they need it most”.

Shedding light on risks

Martin was pleased that the interface allowed IT Works to quickly and easily shed light on any potential risks and let them know when anything has failed and keep quiet when it hasn’t!

Martin has been particularly impressed by the software updates.

“With any other software updates, there is a 50% chance it may fail and break. But I can trust Macrium updates every time. It is incredibly quick, in fact no other software updates are quite as fast!”

For IT Works, CMC offers them a new commercial opportunity to push out to their client base with a solution that works effectively and easily. Martin and the team at IT Works are looking forward to completing their training.

“The interface is incredibly slick and responsive with support that is second to none”.


You can download a 30-day trial of the CMC here.

Macrium Central Management Console in a Nutshell

image2016-7-21-15-27-10
It’s finally here! We’re pleased to announce the release of Macrium’s Central Management Console (CMC). To tell us a bit more about CMC and Macrium’s plans for the future, we speak to Stephen Macpherson, Sales Director at Macrium Software.

What made Macrium decide to create a CMC?

We had been getting lots of requests from our customer base for a management tool and it was a very obvious extension to our product portfolio as well as a nice compliment to the speed and power of the Macrium Reflect family.

What are the main features of the CMC?

I think the main feature is the ability to manage large numbers of Macrium Reflect end-point back up agents making the job of the IT Administrator much easier. They can simply manage deployment of the agents, quickly configure backup jobs, manage repositories and monitor the backup process. Of course, the recovery is vital too and incredibly fast and easy.

You can see a full list of all the features here and also try out a free trial!

How does CMC work with the existing Macrium Reflect product family?

All existing stand-alone products will work with the CMC although they do need to be version 6.1 or later. Almost all Reflect products can be incorporated into the CMC which makes central management much more straight forward than in the past.

Who do you see benefiting from the new CMC?

It will benefit administrators who already have Macrium solutions in their estate and want to reduce their administrative workload. They may also want to take advantage of the great backup capabilities we have across more machines, and CMC allows you to do that really easily.

What’s next for Macrium?

We’re currently looking into integration with cloud backup repositories which we have already been testing and at the same time considering a managed service provider version. We will continue to provide a steady stream of updates supporting the latest versions of Microsoft operating systems.


You can read more about the CMC (and download it for free) here!!

Helping Brooklyn PC Clinic look good with their clients

brooklyn-pc-clinic-logoMacrium spoke to Mike Jonas from Brooklyn PC Clinic in New York who offer computer repair and support services to home and businesses.

Mike has been installing Macrium Reflect on home and business user’s computers for some time now and is very complimentary about the popular backup and recovery solution.

“I love Macrium Reflect. It always works for me and most importantly of all, I trust it to work every time”.

Mike works with a number of small businesses and residential users and spends a lot of time trying to educate his customers on the value of backing up their data. Sadly, they often don’t realise the importance until it’s too late.

Mike has used a number of other backup solutions in the past, but finds that Macrium Reflect has more things going for it.
“The other solutions can be a bit hit or miss and I was never 100% confident that they were doing their job. In particular, Reflect’s bootable rescue media has been a great tool for repairing Windows boot problems and has got me out of many a hole in the past!”

Mike particularly likes the differential backups.

“Whatever the developers did, they’ve done a great job! Macrium has saved me hours rather than having to go back and restore factory images. Macrium always makes me look good with my clients!”

Introducing Macrium Incorporated!

Boston1
Globally our hard work has been paying off as we celebrate double digit sales growth this year. The US market is particularly strong for us and we’re excited to be searching for a new office location in Boston, which will be our first office in the US. Our Sales Director, Stephen Macpherson, recently popped over the pond to spend some time with our distributor Prianto and will soon be hiring a local team to support our partners and manage all in-territory sales opportunities. Watch out for Macrium Inc.!

We continue to be overwhelmed with the positive feedback we are given from resellers in the US, some of whom have been advocates of Macrium for several years. They trust the speed and reliability of our image-based backup solutions and their loyalty and knowledge provides a strong foundation for our future success. With the support and proactive nature of Prianto US, we are experiencing strong growth and confidence that our partners in the US are well supported with a team who have strong technical pre-sales, quote support and order management.

If you’re interested in finding out more about Macrium job opportunities in the States then please contact Stephen.Macpherson@macrium.com


Register as a Partner

Download a 30-day Trial of Macrium Reflect for Home or Business use.