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How Support and Maintenance work

The purchase price of all business editions includes the perpetual software license plus one year FREE Support and Maintenance. Support and Maintenance can be renewed after year 1.

 

Feature/Functionality Standard* Premium
Typical Response Time 24 hours 12 hours
Knowledge Base    
Upgrade Protection    
Remote Support    
Telephone Support    
Case Priority    
24 x 7 Coverage    
Dedicated Case Manager    

 

*Standard support is no longer available to purchase.

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